Tom Poole

Capital One SVP, Digital Payments

Tom Poole leads Capital One’s Emerging Payments and AirKey teams. Emerging Payments focuses on how Capital One navigates new opportunities and challenges in the payments landscape. The team’s work has included integrating with third party wallets, developing capabilities like virtual card numbers, cleansing transaction data to power features such as charge blocking and intelligent alerts, and launching partnerships that make ecommerce more convenient for customers, including the recent integration with Google Chrome autofill. These investments position Capital One to compete on key customer themes of convenience, clarity, and control. 
 
Tom oversees AirKey, Capital One's patented, one-tap authentication technology for credit and debit cards. AirKey technology enables customers to activate their card and approve high-risk transactions. This team is also responsible for making AirKey available to other financial institutions looking to prevent fraud. 
 
Tom has been with Capital One for more than 26 years. His experience includes roles across the US Card business in areas ranging from Subprime credit policy to Upmarket customer management to leading a small line of business called Lifestyles. He moved into Emerging Payments in 2010 where, before his current role, he helped launch the mobile app, built digital tracking capabilities, and led consumer identity services.