Samant Nagpal
Gusto Head of Payments & Risk
Samant Nagpal is the Head of Payments and Risk at Gusto, leading teams that build payments solutions designed for the needs of small and mid-sized businesses. These solutions help SMBs run payroll faster, unlocking cash flow for their growth and survival, while providing peace of mind around compliance.
Prior to joining Gusto, Samant spent five years at Square as General Manager and Chief Risk Officer. He has also served in leadership positions at Amazon and America Express, leading teams for business payment products and risk management.
Samant is a customer-first leader who believes that risk, revenue and customer experience are a balancing act that when done successfully drives long term profitable growth.
2026 Agenda Sessions
Can banks operationalize AI without overcomplicating it?
AI holds massive potential, but many banks get stuck in endless pilots. What separates those who scale AI from those who stall? This session explores the real-world path to production: integrating AI in fraud, operations, personalization, and compliance without overbuilding or overpromising.
Hear from institutions who have moved beyond the hype to deploy agentic and predictive AI at scale. We’ll break down vendor selection, internal governance, and change management strategies that work.
Takeaways:
• Learn what it takes to move AI from pilot to production within a bank.
• Hear strategies for building trust with stakeholders and regulators.
• Explore successful use cases in CX, risk, fraud, and back office
Monday 30 March 16:15 - 16:55 Banking
AI & Agentic Systems
Compliance & Regulation
Security & Fraud
Hear from institutions who have moved beyond the hype to deploy agentic and predictive AI at scale. We’ll break down vendor selection, internal governance, and change management strategies that work.
Takeaways:
• Learn what it takes to move AI from pilot to production within a bank.
• Hear strategies for building trust with stakeholders and regulators.
• Explore successful use cases in CX, risk, fraud, and back office Banking US/Pacific
