Panel: How to Build Secure and Effective Onboarding Experiences in Banking
Effective onboarding is vital for banks to foster strong customer relationships and enhance satisfaction from the first interaction. Ensuring a secure and smooth onboarding process is paramount for driving customer loyalty and cross-selling opportunities. In this session, we will discuss strategies for implementing robust, secure, and user-friendly onboarding processes. Topics will include leveraging new tools like biometrics for identity verification, automating KYC updates for compliance, and educating customers on security and fraud prevention. Join this panel to learn actionable strategies for enhancing your bank’s onboarding process, ensuring security and compliance, and balancing regulatory requirements with an efficient customer experience.
Thursday 13 March 10:15 AM - 10:55 AM Bellini 2001A - 2101B
Effective onboarding is vital for banks to foster strong customer relationships and enhance satisfaction from the first interaction. Ensuring a secure and smooth onboarding process is paramount for driving customer loyalty and cross-selling opportunities. In this session, we will discuss strategies for implementing robust, secure, and user-friendly onboarding processes. Topics will include leveraging new tools like biometrics for identity verification, automating KYC updates for compliance, and educating customers on security and fraud prevention. Join this panel to learn actionable strategies for enhancing your bank’s onboarding process, ensuring security and compliance, and balancing regulatory requirements with an efficient customer experience.
Bellini 2001A - 2101B US/Pacific
Moderator
Advisor, Skavi Dev / Secure Technology Alliance
Speakers
Head of Branch Banking, Western Alliance Bank
Co-Founder & CEO, Cable
