Case Study 1: How is AI-driven collections improving outcomes?
Traditional debt collection approaches have relied on static contact scripts, blanket outreach schedules, and one-size-fits-all repayment terms, often resulting in low recovery rates, high servicing costs, and poor borrower experiences.
AI is now reshaping every stage of the collections lifecycle. Predictive models score accounts by likelihood of repayment, enabling smarter prioritization and conversational AI handles routine borrower interactions at scale. This session features a real-world case study showing how new capabilities are driving measurable improvements.
Takeaways
• See how AI-powered segmentation and predictive scoring are helping lenders prioritize accounts and allocate resources more effectively.
• Learn how conversational AI and omnichannel outreach are increasing borrower engagement while reducing operational costs.
• How AI agents are changing the game.
Tuesday 31 March 10:20 AM - 10:40 AM Lending
AI & Agentic Systems
AI is now reshaping every stage of the collections lifecycle. Predictive models score accounts by likelihood of repayment, enabling smarter prioritization and conversational AI handles routine borrower interactions at scale. This session features a real-world case study showing how new capabilities are driving measurable improvements.
Takeaways
• See how AI-powered segmentation and predictive scoring are helping lenders prioritize accounts and allocate resources more effectively.
• Learn how conversational AI and omnichannel outreach are increasing borrower engagement while reducing operational costs.
• How AI agents are changing the game.
Lending US/Pacific
Speakers
President, TrueML
