Todd Plumley
EVP Chief Credit Officer Stride Bank N.A.
Todd has a long career as a credit professional in specialty sponsorship banks and community banks. In the role of Chief Credit Officer at most of the institutions he has worked for, he brings a vast breadth of experience in both consumer and commercial lending. He has collaborated with dozens of fintechs and non-bank lenders since the late '90s in the creation and management of most types of consumer and SMB credit products. His current role at Stride Bank allows him to be involved in both Stride's community bank credit management functions and in the oversight of the Bank's fintech partnership business lines.
2026 Agenda Sessions
Borrower expectations have shifted. Speed and access still matter, but today’s consumers are equally driven by trust, flexibility, and protection. As financial stress becomes more common, borrowers want lenders who provide clarity, reassurance, and support throughout the entire credit journey—not just at origination. This session explores how lenders can design products, underwriting, and servicing models around real borrower needs, and what it takes to build experiences that feel stable, transparent, and human.
Takeaways:
• Why stability, transparency, and clear safety nets are becoming top borrower priorities
• How digital borrowers evaluate lenders beyond interest rates—across UX, reassurance, and flexibility
• How understanding borrower stress can inform underwriting, product design, and bundling
Sponsored by Trustage
Wednesday 01 April 13:05 - 13:50 Lending
Takeaways:
• Why stability, transparency, and clear safety nets are becoming top borrower priorities
• How digital borrowers evaluate lenders beyond interest rates—across UX, reassurance, and flexibility
• How understanding borrower stress can inform underwriting, product design, and bundling
Sponsored by Trustage
Lending US/Pacific
