Zac Cooper
Vice President of Global Sales Replicant
Zac Cooper is a sales leader at Replicant, where he has spent nearly six years helping scale the company from its early days to a global AI platform for contact centers. One of the first sales reps at Replicant, Zac has grown into a leadership role managing the global sales team and overall company revenue. Throughout his time at Replicant, he has partnered with large financial services organizations, working closely with chief officers to evaluate, deploy, and scale AI Agents within their contact centers.
2026 Agenda Sessions
What does the future of lending look like with conversational AI?
Lenders are under pressure to deliver faster service, reduce operational load, and meet rising customer expectations. AI agents are emerging as a powerful way to automate high volume touchpoints across the lending lifecycle - but what does real impact look like?
In this session, leaders from JG Wentworth and Avant share how they’re deploying conversational AI to streamline inbound and outbound interactions. JG Wentworth will reveal how AI powered outreach is improving pre qualification and application intake, while Avant will show how replacing traditional IVR with AI agents is reducing servicing friction and uncovering new automation opportunities.
Together, they’ll outline what it takes to scale automation responsibly, improve customer experience, and build a future ready lending operation.
Takeaways
• How AI agents automate high volume inbound and outbound interactions
• Where conversational AI improves conversion, servicing, and efficiency
• How conversation intelligence identifies new automation opportunities
• Real examples of AI in pre qualification, payment management, and routing
• Practical lessons for scaling automation across lending workflows
Sponsored by Replicant
Monday 30 March 12:30 - 13:10 Lending
In this session, leaders from JG Wentworth and Avant share how they’re deploying conversational AI to streamline inbound and outbound interactions. JG Wentworth will reveal how AI powered outreach is improving pre qualification and application intake, while Avant will show how replacing traditional IVR with AI agents is reducing servicing friction and uncovering new automation opportunities.
Together, they’ll outline what it takes to scale automation responsibly, improve customer experience, and build a future ready lending operation.
Takeaways
• How AI agents automate high volume inbound and outbound interactions
• Where conversational AI improves conversion, servicing, and efficiency
• How conversation intelligence identifies new automation opportunities
• Real examples of AI in pre qualification, payment management, and routing
• Practical lessons for scaling automation across lending workflows
Sponsored by Replicant Lending US/Pacific
