What does the future of lending look like with conversational AI?

Lenders are under pressure to deliver faster service, reduce operational load, and meet rising customer expectations. AI agents are emerging as a powerful way to automate high volume touchpoints across the lending lifecycle - but what does real impact look like?

In this session, leaders from JG Wentworth and Avant share how they’re deploying conversational AI to streamline inbound and outbound interactions. JG Wentworth will reveal how AI powered outreach is improving pre qualification and application intake, while Avant will show how replacing traditional IVR with AI agents is reducing servicing friction and uncovering new automation opportunities.

Together, they’ll outline what it takes to scale automation responsibly, improve customer experience, and build a future ready lending operation.

Takeaways
• How AI agents automate high volume inbound and outbound interactions
• Where conversational AI improves conversion, servicing, and efficiency
• How conversation intelligence identifies new automation opportunities
• Real examples of AI in pre qualification, payment management, and routing
• Practical lessons for scaling automation across lending workflows

Sponsored by Replicant

Monday 30 March 12:30 PM - 1:10 PM Lending

Add to calendar 03/30/2026 12:30 03/30/2026 13:10 What does the future of lending look like with conversational AI? Lenders are under pressure to deliver faster service, reduce operational load, and meet rising customer expectations. AI agents are emerging as a powerful way to automate high volume touchpoints across the lending lifecycle - but what does real impact look like?

In this session, leaders from JG Wentworth and Avant share how they’re deploying conversational AI to streamline inbound and outbound interactions. JG Wentworth will reveal how AI powered outreach is improving pre qualification and application intake, while Avant will show how replacing traditional IVR with AI agents is reducing servicing friction and uncovering new automation opportunities.

Together, they’ll outline what it takes to scale automation responsibly, improve customer experience, and build a future ready lending operation.

Takeaways
• How AI agents automate high volume inbound and outbound interactions
• Where conversational AI improves conversion, servicing, and efficiency
• How conversation intelligence identifies new automation opportunities
• Real examples of AI in pre qualification, payment management, and routing
• Practical lessons for scaling automation across lending workflows

Sponsored by Replicant Lending US/Pacific